REDDLAW LOGISTICS INC.

Privacy Policy

Last updated: 2026-07-01

This Privacy Policy explains how REDDLAW Logistics Inc. (“REDDLAW”, “we”, “us”, “our”) collects, uses, stores and discloses personal information. This Policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and is aligned with global best practices including GDPR principles.

1. Information We Collect

We collect personal and operational information including:

Account data: name, email, phone number, company name, role
Login data and security credentials
Shipment information, pickup/delivery addresses, contents
Billing details, payment method preferences, PO numbers
Communications with REDDLAW or Nora (chat, email, phone)
Browser, device, IP address, and activity logs
Usage analytics, cookies, session behaviour, bug/error reports

2. How We Use Your Information

We use your information to:

Operate the Platform and manage your account
Generate quotes, route shipments and coordinate services
Enable pre-authorized payments and financial settlement
Communicate updates, confirmations and operational alerts
Detect anomalies, fraud or safety risks
Train or refine internal models (non-personalized where possible)
Improve Platform performance, reliability and user experience
Generate aggregated, anonymised freight market analytics (lane volumes, rate trends, timing patterns) which may be shared with or licensed to third parties. Individual shipment data is never shared — only anonymised aggregate statistics.

2.1 Aggregated Data Products

REDDLAW may use anonymised, aggregated transaction data to produce market intelligence products. This data contains no personally identifiable information and cannot be traced back to any individual shipment or shipper. The legal basis for this processing is REDDLAW's legitimate interest in developing analytics products (GDPR Art. 6(1)(f)).

You have the right to object to this processing at any time by contacting ops@reddlawlogistics.com. Objections will be processed within 30 days.

3. Nora & AI Data Use

REDDLAW uses automation and AI (“Nora”) to assist with quoting, routing, safety checks and risk scoring. Nora may access shipment details, account data and historical patterns to operate effectively.

AI outputs are informational and do not replace legal, customs or regulatory expertise. AI training is performed using internal data stores under strict access controls.

4. What We Share

We share only the information necessary to operate and fulfill shipments:

Pickup/delivery details with Carriers
Operational notes relevant to service performance
Limited billing details with payment processors (we do not store full card numbers)
Data with service providers who support Platform operations

We do NOT sell your data to third parties.

5. Data Retention

We retain shipment and account data only as long as required for:

Operational purposes
Legal, tax or regulatory requirements
Fraud prevention and safety investigations

6. Your Rights

You have the right to:

Access your personal information
Correct inaccuracies
Request deletion where permitted by law
Withdraw marketing consent

7. Cookies & Tracking Technologies

We use cookies, analytics tools, session logs and similar technologies as described in our Cookie Policy.

8. Cross-Border Transfers

Some service providers may store or process data in the United States or other jurisdictions. Where applicable, we use contractual or technical safeguards.

9. Security

We implement administrative, technical and physical security controls to protect personal information, including encryption in transit, access controls, audit logs, and secure cloud infrastructure.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date reflects the most recent version.

11. Contact Us

For questions or privacy requests:
REDDLAW Logistics Inc.
Canada
Email: ops@reddlawlogistics.com