Terms & Conditions

By accessing or using the Platform, creating an account, or clicking “I agree” or a similar button during the booking flow, you confirm that you have read, understand and agree to be bound by these Terms.

1. Parties & Legal Capacity

The Platform is owned and operated by REDDLAW Logistics Inc., a Canadian federal corporation.

You represent that you have legal authority to bind the company or other entity on whose behalf you use the Platform.

2. Role of REDDLAW

Unless agreed otherwise in writing:

• REDDLAW acts as a logistics intermediary and coordination provider, arranging freight transportation with independent third-party carriers (“Carriers”).
• Carriers are independent contractors and are not employees, agents or representatives of REDDLAW.
• Operational performance, transit times and cargo handling are performed by Carriers, not REDDLAW.
• REDDLAW does not take possession of cargo and is not a motor carrier, freight forwarder, warehouse operator, or customs broker unless expressly agreed in writing for a specific service.

3. Account Registration & Security

You are responsible for:

• Keeping your account information accurate and up to date.
• Maintaining confidentiality of login credentials.
• All activity that occurs under your account.

4. Quotes, Pricing & Expiry

The Platform may display estimated price ranges or firm quotes (“Quotes”). Unless marked as a final “Book now” price, Quotes are indicative and may change based on shipment details, market conditions, safety rules or carrier availability.

Quote Expiry. All Quotes expire automatically after 72 hours, unless a different period is displayed.

5. Nora, Automation & AI-Assisted Decisions

REDDLAW uses internal automation tools (“Nora”) to assist with quoting, routing, carrier selection, safety checks, anomaly detection and service coordination.

Nora may apply proprietary scoring, safety rules and automated routing logic. These rules are internal and may change without notice.

AI Disclaimer. Nora’s outputs are informational and do not constitute legal, regulatory, customs or compliance advice. You are solely responsible for verifying shipment information and regulatory compliance.

6. Carrier Selection, Safety & Rebooking

REDDLAW may hold, escalate, decline or reassign Shipments where Carriers do not meet our internal safety, performance or compliance thresholds.

Where enabled, you may allow Nora to automatically rebook a Shipment with another vetted Carrier within pre-approved pricing or service constraints selected by you.

7. Platform Fee & Direct Provider Payments

REDDLAW charges a flat platform fee of €99 EUR per shipment, charged at booking submission via Stripe before quote sourcing begins. This fee covers use of the Platform and Nora's coordination services — including carrier outreach, quote sourcing, vetting and assembly — regardless of whether the Shipper ultimately accepts the returned quote.

REDDLAW's coordination services commence immediately upon confirmed payment. The platform fee is non-refundable as these services begin at the time of payment. In the event REDDLAW is unable to deliver a quote due to a platform error on REDDLAW's part, the fee will be refunded within 14 days of the Shipper's written request to ops@reddlawlogistics.com.

All freight, carrier, customs, insurance and other third-party provider costs are the sole financial responsibility of the Shipper. These amounts are payable directly by the Shipper to each provider. REDDLAW does not collect, hold, disburse, or guarantee any provider payments, and is not a party to any payment transaction between the Shipper and any provider.

7.1 No Chargebacks

You agree not to initiate chargebacks or reversals for the platform fee unless the transaction was genuinely unauthorized. Disputes about provider services must be directed to the relevant provider.

7.2 Additional Provider Charges

Where providers raise additional charges during or after shipment (including detention, duties, storage, demurrage, or accessorial fees), these are the direct financial responsibility of the Shipper, payable to the relevant provider. REDDLAW will notify you of such charges via the Platform but bears no financial responsibility for them and is not a party to those transactions.

7.3 Cancellation

You may cancel a Shipment at any time prior to delivery via the Platform or by contacting ops@reddlawlogistics.com. The €99 EUR platform fee is non-refundable once coordination services have commenced (see Section 7). Any carrier, customs, or other third-party provider charges incurred prior to cancellation remain the direct financial responsibility of the Shipper, payable to the relevant provider.

8. Additional Charges & Adjustments

You are responsible for all charges arising from inaccurate or incomplete declarations, including:

• Reweigh, remeasure, reclassification
• Detention, layover, storage or redelivery
• Appointment fees, residential surcharges
• Customs duties, exams, brokerage or penalties
• Hazmat, battery or limited-quantity surcharges

9. Acceptable Use

You may not:

• Misdeclare freight, weights, packaging or contents.
• Use the Platform for illegal, fraudulent or abusive activities.
• Attempt to reverse engineer or interfere with Platform operations.
• Use the Platform to book shipments you do not intend to tender.

10. Insurance & Liability Limits

Unless REDDLAW expressly confirms in writing that all-risk insurance has been purchased, Shipments are not insured by REDDLAW. Carrier liability limits, exclusions and tariffs apply.

10.1 REDDLAW’s Liability Cap

REDDLAW’s aggregate liability is limited to the lesser of:

• Freight charges paid to REDDLAW for the affected Shipment; or
• CAD $2.00 per kilogram of cargo lost or damaged.

10.2 Force Majeure

REDDLAW is not liable for delays, service disruptions, or failure to perform caused by events beyond its reasonable control, including weather, natural disasters, labour disruptions, port or terminal congestion, government actions, infrastructure failures, cyber incidents, acts of third parties, or failures of communications, utilities, or transportation networks.

11. Indemnification

You agree to indemnify, defend and hold harmless REDDLAW, its officers, employees, contractors and partners from any claims, damages, losses, penalties, legal fees or liabilities arising from:

• Your misdeclared or unlawful cargo;
• Your breach of these Terms;
• Inaccurate shipment information;
• Violations of laws, permits or customs requirements;
• Chargebacks or payment reversals.

12. Carrier Tariffs & Third-Party Terms

All Shipments are additionally governed by the tariffs, rules and terms of the performing Carrier. These may include liability limits, accessorial charges, claims windows, prohibited items and regulatory requirements.

12.1 International Transportation Conventions

Where applicable, shipments may also be subject to international transportation conventions and national laws governing carrier liability, including but not limited to the Carmack Amendment (United States domestic transportation), the Convention on the Contract for the International Carriage of Goods by Road (CMR), and the Montreal Convention (international air transport). Where these frameworks apply, the liability of the performing Carrier is determined by those laws and conventions.

13. Data, Privacy & Cookies

Our Privacy Policy explains how we collect, use and disclose data and is available at /legal/privacy.

Our Cookie Policy describing tracking technologies is available at /legal/cookies.

In particular, Section 2.1 of our Privacy Policy describes our use of aggregated, anonymised freight data for analytics purposes.

14. Beta & Experimental Features

REDDLAW may release experimental or beta features. These are provided “as-is” without warranties and may be modified or discontinued at any time.

The Platform may also be temporarily unavailable due to maintenance, upgrades, technical issues, or events outside REDDLAW’s reasonable control. REDDLAW does not guarantee uninterrupted availability.

15. Suspension & Termination

REDDLAW may suspend or terminate access to the Platform at any time, including for safety reasons, credit risk, suspected fraud, non-payment or breach of these Terms.

16. Governing Law & Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada. You agree to the exclusive jurisdiction of the courts located in or nearest to Hamilton, Ontario.

Any claim must be brought within one (1) year after the cause of action arose.

17. Changes to These Terms

REDDLAW may update these Terms occasionally. Updated versions are posted on the Platform and effective immediately unless stated otherwise.

18. Contact

REDDLAW Logistics Inc.
Canada
Email: ops@reddlawlogistics.com